Returns

RETURN POLICY

HOW TO RETURN AN ITEM

We have a 30-Day Return policy. Wheel returns and exchanges must be recorded within a 30-day period. Returns and exchanges lodged after said period will NOT be valid.

1. INSPECT your purchased wheels or car accessories upon receipt and BEFORE installation. If you see any damage to the shipping box, please inspect carefully and if possible, take pictures of the damage to submit to the carrier.
2. In the unlikely case the order is incomplete or damaged, please take pictures of the item and the box, and notify us within 48 hours of receiving the package(s).
3. To return rims or car accessories, OBTAIN AN RMA (Return Material Authorization).
4. To start a Return go to "My Account" page. You will be asked to select which items in the order you are returning, the reason for the return, your desired outcome, and any additional comments you may want to include.

INSTALLED, MOUNTED, OR USED ITEMS ARE NOT RETURNABLE

There are conditions that will apply to a responsible return. These are listed below.

• Wheels that have been used, installed, mounted, or damaged are not returnable.
• The buyer is responsible for all shipping and handling charges derived from or related to the wheel return or exchange.
• There is a 20% Restocking for returned items.
• Special orders, custom finishes, and On Sale items are sold as "Final Sale" and are not returnable or refundable.

We are also human, and you can rest assured that if we make a mistake, we will correct it as expeditiously as possible. For this reason, we will survey any claim and take in consideration all solutions within the following parameters:

• We've sent you auto parts that are different from the ones you've ordered.
• Should the parts sustain damage during shipping.
• If the parts are defective or do not fit the intended vehicle, the vehicle for which the part was intended.
• Parts must remain uninstalled, unmounted, and unused as above.

As of October 11, 2019, PayPal will not refund the original transaction (2.9%) or processing fees ($0.30). Please verify all information, finish, and fitting of your wheels before purchasing with PayPal, as these fees will be deducted from any refunds issued when returning an item. For more information, you can review the PayPal User Agreement

ORDER CANCELLATIONS

Since we are not familiar with your vehicle or its history, you, as a customer, are responsible for correctly identifying the proper wheel design, size, and color you need from our online shop selection, in the same manner that you are responsible for the ultimate fitment of the product.

To provide you with excellent products and services, we incur material, labor, and shipping costs, as well as considerable time and resources, ensuring you will receive your order correctly and efficiently.

Thus, any order cancellation while in the process of fulfillment will cause a processing fee of $20.00 per wheel. However, we would waive the processing fee if you purchased the wrong product and intend to obtain the correct item from our catalog.

CONTACT US

Customer Service
Monday - Friday 9:00 am - 6:00 pm CST
Toll Free: 1 (832) 415-3010
Email: info@wheelsmartrims.com
Web: www.wheelsmartrims.com